Under general supervision, this full-time position is primarily responsible for handling routine office support services in the Finance Department. There is a high volume of customer interaction in both person and telephone calls responding to and resolving, customer concerns, complaints and questions for utility billing, parking permits, citations, vehicle licenses, and real estate transfer taxes.
Essential duties and responsibilities may include, but are not limited to, the following:
- Takes payments at a customer service counter. Enters cash receipts; balances cash, checks, and charges for deposit preparation daily.
- Provides information to the public or to City or departmental staff that requires the use of judgment and the explanation of policies, rules or procedures.
- Enters and retrieves data from a variety of software applications and conducts account research to provide information to customers.
- Contributes to the efficiency and effectiveness of the department’s service to customers by offering suggestions and participating as an active member of a work team.
- Performs a variety of general office support work such as organizing and maintaining various files, typing correspondence and data entry.
- Establishes and maintains office files; researches and compiles information from such files; assists in purging files as required.
- Answers customer service telephone calls related to City services, including utility billing, parking inquiries and general switchboard calls.
- Provides general support to other department functions through cross training, covering specific roles or duties as needed.
- Performs such office support activities as opening and distributing mail, processing outgoing mail, etc.
Qualifications/Skills
Qualified candidates must possess a high school diploma or equivalent; AND three (3) years of general clerical experience, two (2) years of which include accounting or financial experience; OR an equivalent combination of education, training and experience as determined by Human Resources. Candidates need to have accurate collection, handling, and deposit of payment receipts; excellent communication and interpersonal skills; ability to communicate with the public, in person and over the telephone; proficiency in Microsoft Word, Excel, and related applications; general knowledge of financial record keeping and bookkeeping practices and techniques; practices of reviewing financial documents for completeness and accuracy.
This is a full-time position. The work schedule will be Monday through Friday from 8:00 am to 5:00 pm. Benefits: Includes medical, dental, vision and life insurance (City contributes annually half the cost of the deductible to employee HSA), tuition reimbursement, paid time off, and participation in the Illinois Municipal Retirement Fund (IMRF).
The salary range for this position is $26.355/hour to $36.89/hour depending on experience. To apply, please visit www.elmhurst.org/jobs. This position will remain posted until filled.
The City of Elmhurst is an Equal Opportunity Employer
