Do you love making people smile? Are you motivated by bringing joy to others? Do you love a new challenge every day? Are you able to listen – really listen – to the needs of others and find ways to help? If so, you may be the right fit for the Village of Glencoe’s next Customer Support Specialist! We’re looking for someone with a passion for helping others and a dedication to public service to join the Village’s team.
Who we are: Our team is made up of people with diverse backgrounds and experience and we share a common goal – providing the very best services to the Glencoe community. We strive to make Glencoe the community that people choose to live, work and do business, by providing innovative, responsive, high-quality public services in an environmentally and fiscally sustainable manner. Everyone on our team contributes to us achieving this vision! This means that we put our customers’ needs first, we strive to be leaders and innovators, and we believe in always looking for ways to improve. The Village is committed to fostering a welcoming and inclusive workforce in which all employees are valued, respected and have a sense of belonging. The Village is proud to have a diverse workforce in which all individuals are celebrated.
What the job is: The Customer Support Specialist assists the Village by:
- Provides outstanding customer service with enthusiasm and professionalism.
- Fulfills Freedom of Information Act requests.
- Performs cashiering and payment processing for a variety of payments.
- Sorts and distributes mail.
- Provides administrative support during emergencies or during special projects.
For a list of essential functions and work conditions, see the full job description here.
Education and Experience
- High school diploma or equivalent
- Less than 1 year of related experience
Salary
The annual salary range for this position is $55,171 – $74,481. The Village offers great benefits, including Illinois Municipal Retirement Fund pension, health, dental, vision and life insurance, health and dependent flexible spending accounts (FSA), including a commuter transit FSA, life insurance, an incredible paid time off package, including vacation, sick leave and floating holidays as well as Family Care Leave after one year of service, identity theft protection services, tuition reimbursement and more! Check out the whole package in our employee handbook.
How to Apply
Please e-mail a cover letter, resume, and application to employment@villageofglencoe.org and reference Job ID 24-16 Customer Support Specialist in the subject line of the e-mail. The position will remain open until filled, and application review will take place as they are received.
Persons requiring reasonable accommodations under the Americans with Disabilities Act are asked to contact the Administration/Finance Department at (847) 835-4114. The Village of Glencoe is an Equal Opportunity Employer.
