Job Classification: Alternative Response to Calls for Service (E.C.H.O.) Program Manager
Department/Division Neighborhood Services/Community Services
Employment Status: Full-time
Annual Salary/Grade: $85,707 – $124,275/Grade 7
Anticipated Hiring Range: $85,707/yr. +/- DOQ
FLSA: Exempt
Union: Non-Union
Employment Commission: N/A
Deadline for Application: Open until filled
POSITION SUMMARY:
This is a single class position under direction of the Community Services Administrator. This position will lead the E.C.H.O. (Engaging Community for Healthy Outcomes) Pilot Program. It includes overseeing day-to-day operations and providing direct supervision to E.C.H.O. staff. In Phase 1 of this program, E.C.H.O. staff includes two Care Coordinators. This role ensures high standards of care, serving as the primary backup for the team while fostering a department dedicated to enhancing community safety. The role would also manage mental health-related calls for service and dispatch (Phase II) if approved by the Village Board.
Key responsibilities include supervising Care Coordinators, ensuring efficient and compassionate service delivery, and coordinating after-care service linkages with first responders. The Program Manager will also develop and implement training programs, manage a low-risk, non-emergency calls from residents, and collaborate with local organizations to strengthen case management services for unhoused individuals and those experiencing traumatic events. Additionally, this position will play a critical role in developing program metrics to assess risk levels and improve response strategies.
The Program Manager is a leader in coordinating service linkages, developing training programs for first responders, and managing non-emergency calls from residents. This position collaborates with local organizations to enhance case management services for unhoused residents and individuals experiencing traumatic events.
INSTRUCTIONS TO APPLICANTS:
Applicants can apply directly using the following link:
https://secure.entertimeonline.com/ta/6141780.careers?ApplyToJob=654559945
For additional information visit our website at https://www.oak-park.us/jobs. Applications and resumes may also be submitted by mail to: Human Resources, Village of Oak Park, 123 Madison Street, Oak Park, IL 60302; by email to: jobs@oak-park.us; or by fax to: 708-358-5107. The Village of Oak Park offers a highly competitive benefit package including but not limited to a retirement plan, deferred compensation program, social security, medical, dental, vision & life insurance, flexible spending accounts, vacation and sick leave.
