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Village of Schiller Park, Part-time Customer Service Rep

Part Time Customer Service Rep

Reports to: Village Manager

Our Customer Service Rep for the Village is a key support position in the business office for customer service to our residents. This may be one of the first employees a resident may meet when they come to the Village Hall to pay a utility bill, buy a Village sticker, obtain information, or discuss any type of residential or business issue. It is most important our residents and visitors receive immediate and courteous attention and assistance for what-ever the situation. This is a part time position with 20-30 hours per week.

Core Responsibilities

▪ General office duties as required, including, but not limited to, processing payments from residents for utility bills, licenses, stickers, pet tags, as well as making copies, mailings, phone reception.

▪ May assist in checking and verifying business license and building permit applications.

▪ Process invoicing of license fees.

▪ May assist in the process water billings and applies payments received, handles customer inquiries and requests for billing concerns.

▪ Greet residents and visitors in person or on the phone promptly and courteously and represent positive community relations.

Qualifications

▪ Graduation from high school or GED; relevant training or college courses a plus.

▪ Basic knowledge of customer service and office procedures.

▪ 1-2 years’ experience in similar business office setting focused on customer service.

▪ Possess excellent customer service skills, attention to detail, and ability to perform a variety of tasks.

▪ Should have knowledge of office machines, various software, such as Microsoft Word, Excel, and ability to quickly learn proprietary programs.

▪ Must enjoy interaction with residents, businesses, and visitors as well as coworkers in all departments.

This position is salaried at $20.00-$25.00 per hour and dependent on experience. If this is position of genuine interest to you, and you meet the qualifications, please apply with your resume to:  dschmidt@schillerparkil.us.

 

 

 

 

 

 

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