The Village is accepting applications for a System Technician. The System Technician provides technical support for the installation, configuration, and maintenance of computer systems, network devices, and software applications used throughout the organization. This position plays a key role in ensuring reliable IT services for municipal staff, contributing to the efficient operation of public services.
Major Duties and Functions:
- Provide desktop and user support for Windows-based systems, Microsoft Office, and Google Workspace applications.
- Respond to service requests and incidents via the helpdesk system; troubleshoot hardware, software, and network issues.
- Install, configure, and maintain PCs, printers, mobile devices, and other peripherals.
- Perform system imaging, updates, and patch management on workstations and laptops.
- Assist with user account management in Active Directory and Google Admin Console.
- Support video conferencing and VoIP systems used by municipal staff.
- Maintain accurate records of equipment inventory and service activity.
- Collaborate with other IT staff to evaluate, deploy, and support new technologies and projects.
- Participates in training seminars and reviews technical publications to stay informed about current industry practices and emerging technologies.
- Ensure adherence to cybersecurity practices and municipal IT policies.
Knowledge, Skills, and Abilities Required:
- Solid understanding of computer hardware, software, and operating system principles, with the ability to apply technical knowledge to practical problems.
- Proficiency with Microsoft Office and Google Workspace.
- Strong working knowledge of Microsoft Windows.
- Knowledge of basic networking (TCP/IP, DNS, DHCP, Wi-Fi).
- Analytical skills to evaluate system performance, troubleshoot hardware and software issues, and recommend effective technical solutions.
- Ability to organize workload, set priorities, meet deadlines, and follow through with minimal supervision.
- Strong interpersonal skills to provide effective support and build positive relationships with coworkers, end users, and vendors.
- Attention to detail and the ability to maintain focus despite frequent interruptions from calls or walk-in requests.
- Flexibility and adaptability in a fast-paced environment with shifting priorities and evolving technologies.
- Ability to understand and follow both written and verbal instructions accurately and consistently.
Equipment Used:
Computers, Printers, Scanners, Tablets/Smartphones
Minimum Qualifications:
Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related field, accompanied by at least two years of experience in desktop support or systems administration; or any combination of education and experience that produces the required knowledge, skills, and abilities for this position. Experience in a local government or public sector setting is a plus.
Licenses & Certifications:
Valid Illinois Driver’s License
Salary and Benefits: The full salary range is $74,007 – $101,760, with a maximum starting salary of $88,810, dependent on qualifications. The Village offers an excellent benefits package, including health, dental, vision, and life insurance, as well as participation in the Illinois Municipal Retirement Fund (IMRF). Review the Benefits Summary for additional details
APPLY NOW! Interested applicants may apply online at www.downers.us. Only online applications will be accepted, with the exception of providing reasonable accommodations. Position open until filled.
The Village of Downers Grove is an Equal Opportunity Employer. For more information, or for assistance, please contact the Human Resources department at (630) 434-5500
