Skip to content


Volunteer Qualities

Volunteers are urged to join the resource pool if they are managers / administrators and they have these qualities:

  • Have significant experience in one or more areas of local government management
  • Have experience in dealing with elected and appointed officials from other jurisdictions
  • Are from varying size organizations and different geographic locations within Illinois
  • Can assemble and share resource documents with participating officials or communities
  • Are committed to this program and advancing the value of professional management throughout the State


Volunteer managers / administrators primary responsibilities will include:

  • Responding in a timely fashion to inquiries for assistance
  • Responding verbally with the intention of opening lines of communication and making a more educated assessment of inquiry
  • Attempting to understand the problem or issue being presented and assessing what type of advice is being sought
  • Offering only general advice and background support to inquiring officials
  • Providing some general guidance with regard to mapping out a self-help strategy for inquiring officials or communities
  • Being clear and concise that feedback is general in nature and there is no universal answer to any given situation

What a volunteer manager / administrator should not do:

  • Do not make specific recommendations
  • Do not be critical about situations or scenarios presented to them by inquiring participants
  • Do not spend an enormous amount of time on any particular inquiry
  • Do not refer participants to other resources without first contacting that resource to ensure that the communication is bridged


Having trouble opening PDFs? Download Adobe Reader here.


Install ILCMA

Install this application on your home screen for quick and easy access when you’re on the go.

Just tap then “Add to Home Screen”