Executive Director – West Central Consolidated Communications, IL
West Central Consolidated Communications (WC3) is seeking a new Executive Director. Located in Cook County, Illinois, approximately 10 miles west of downtown Chicago, WC3 was established in 2017 as an intergovernmental agency to provide E911 Police, Fire and Emergency Medical Services dispatch services for member communities. WC3 has a residential service population of approximately 35,000 and a service area of approximately 6.79 square miles.
The agency serves the police and fire departments of the three (3) founding municipalities (Brookfield, North Riverside and Riverside) and (1) contract member (McCook). Housed in the North Riverside Police Department facility, the agency receives an average of 77,000 calls for service, of which approximately 16,000 are 911 calls. WC3 is staffed by twelve (12) full-time and six (6) part-time telecommunication employees. The Fiscal Year 2025 budget is $2.759M.
The successful candidates will:
- Demonstrate comprehensive knowledge of the principles, practices and regulations pertaining to 9-1-1 systems including Next Generation 9-1-1 with a proven track record in a progressive, consolidated communications system.
- Possess a minimum of five years’ supervisory or administrative experience working in a public safety communications position or in a public safety leadership role.
- Possess and demonstrate outstanding verbal and written communication skills.
- Foster an atmosphere of mutual respect and partnership with communications personnel, staff members, and stakeholders.
- Have experience in the areas of project and personnel management, budget development and administration, financial oversight, long range financial planning, training, 911 system design, maintenance, and operations of equipment, including Computer Aided Dispatch (CAD) software, hardware, and process.
- Be knowledgeable and understand the challenges and opportunities presented by changes in technology, regulations, and policy.
- Understand leadership and supervision in a unionized environment; be comfortable empowering staff, building consensus; ensuring that appropriate training programs are offered and supported, including leadership development opportunities for personnel.
- Demonstrated a performance history of working closely with municipal officials and public safety leadership in managing a consolidated E911 center. Recognition of the need to be available and responsive to the needs of the organization.
- Demonstrate proficiency in policy development and implementation of organizational procedures; consistency in decision making and exemplary follow-through on policy implementation and communication.
Candidates should also have an equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities, as outlined below:
- Minimum of five years’ supervisory experience working in a Public Safety Communications center
- Public Safety Communications Certifications preferred but not required, including but not limited to one or more of the following: NENA’s Emergency Number Professional (ENP), Registered Public Safety Leader (RPL through APCO), Center Manager Certification Program (CMCP), and APCO’s Certified Public Safety Executive (CPE).
- Bachelor’s degree in public safety and management related field preferred but not required.
The Executive Director reports to the Board of Directors (Village Managers of the member communities) and works closely with an Operations Committee (Police Chiefs and Fire Chiefs of the member communities). The Village of Riverside provides assistance and support with financial management and benefits administration.
Expected Starting Salary Range: $125,000 – $150,000 +/- DOQ.
Candidates should apply by July 11, 2025, with resume cover letter and contact information for five work-related references at www.GovHRjobs.com to the attention of Marc Hornstein, and Jon Fehlman MGT Senior Consultants. Tel: 847-380-3240 X 178 and X 142. WC3 is an Equal Opportunity Employer.
