Weathering the Scorn
Whether it is the flood of FOIA requests received by staff, insults and criticism hailing down from citizens, or staff that is drowning from the demands of one resident, these situations make getting the rest of government business done seem impossible.
Mallory Milluzzi, partner at Klein, Thorpe & Jenkins, will lead a discussion of how best to “weather the scorn”. This session will provide tips, tools and best practices regarding how to manage difficult FOIA requests and requestors or difficult citizens in general. In addition, this session will provide advice as to what to avoid when faced with difficult individuals, especially in situations where emotions run high.
Please come ready to share your experiences, questions and/or solutions!